Return Policy

Should you require information or help, please contact us by email and we will be happy to assist you.

    RETURNS 

    Our policy lasts 20 days. If 20 days have gone by since your purchase, please contact us.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

    To complete your return, we require a receipt or proof of purchase. 
    Please do not send your purchase back to the manufacturer. 

    EXCHANGES(if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@canopusgroup.us and send your item to: CANOPUS GROUP, 3409 W MacArthur Blvd, Santa Ana CA 92704, United States. 

    SHIPPING FOR RETURNS

    To return your product, you should mail your product to: CANOPUS GROUP, 3409 W MacArthur Blvd., Santa Ana CA 92704, United States 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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